Front Office engineer L1

Desired profile & Job Knowledge:

• Engineering Graduate
• Relevant experience in network operation & maintenance, NOC operations experience will be an added advantage.
• Advanced understanding one of IP /MPLS/wireless/optical DWDM/Cloud Core network technologies used in Telecom network is a must.

Process & Quality:

• Knowledge of various processes used in Network Operations will be added advantage.

Soft Skills:

• Analytical skills like logical thinking, problem solving & handling assignments are mandatory.
• Excel, report generation, trend and analysis is mandatory.
• Fluency in English Language oral and written communication skills are must.

Responsibilities:

• Network Surveillance
• Incident management
• Escalation Management
• Change Management
• Preventive Maintenance
• Service desk
• Performance Management
• Reporting
• Work force management