NOC-Back Office IP/Datacom engineer L2

Desired profile & Job Knowledge:

• Engineering Graduate
• Relevant experience in network operation & maintenance, NOC operations experience will be an added advantage.
• Advanced understanding of IP /MPLS technologies used in Telecom network is a must.
• Cisco/Juniper certification will be add on to the profile.

Skill & Knowledge:

• Operation-maintenance, troubleshooting & configuration of Huawei routers & switches installed in network.
• Hand on experience for doing Software Upgrades remotely of Huawei NEs
• Good understanding of MPLS,Network design principles and performance monitoring
• Good understanding of BGP,ISIS,OSPF Network design principles

Product: ： Juniper/ZTE Device

Process & Quality:

• Knowledge of various processes used in Network Operations will be added advantage.

Soft Skills:

• Analytical skills like logical thinking, problem solving & handling assignments are mandatory.
• Excel, report generation, trend and analysis is mandatory.
• Fluency in English Language oral and written communication skills are must.

Responsibilities:

• Resolution of trouble tickets raised by NOC / Customer / LNOC Teams
• Fault management on all NEs and follow up with support in case of escalated cases.
• Node Health Checks, Node backups , Node Inventory
• Analysis of Network performance issues
• Implement network changes as per the CR process
• Support new Network node integrations and Acceptance.
• Ensure current license and software versions are suitable for the present network requirement.
• Able to verify and execute the plan provided by planning team.
• Capacity management and reporting in case of possible breach in capacity.
• Liaise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support.
• Validating and maintaining the Known Error Database (KEDB) for IP/Datacom Nodes.
• Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
• Available on Call, standby as per Engineer Roster to support to fix network issues