IT Workflow Specialist

Digital Insights and Workflow Specialist will play an important role in Lab IT installation and Automation application support in the implementation phase.

Accountabilities:

Perform installation and configuration of Roche cross-BA Lab IT products:

• Installation of Lab IT hardware and software
• Testing and implementation of Lab IT products on site

Perform application support of Roche cross-BA Lab IT products:

• Perform troubleshooting
• Provide and implement backup and recovery solutions
• Provide operation training to internal and external customers
• Preventive Maintenance

Perform application and configuration of Roche automation products:

• Involve in planning Roche automation products including site survey and other project forms
• Testing and configuration of Roche automation products onsite in tandem with Roche Lab IT products

Perform post-implementation support of Roche automation products:

• Perform troubleshooting

Perform simulation analysis for Roche offerings with appropriate simulation tools:

• Provide insights and proposal for LAS related projects and implementation
• Conduct simulation analysis on channel assignment and estimation the TAT for the whole LAS solution offering

Manage workflow consulting project and IT solutions promotion:

• Provide expert analysis of customer workflows processes in order to provide possible solution
• Identify the opportunities and improvement areas according to determined KPIs and meet customers’ needs
• Engage appropriate parties to problem solve the workflow issue using lean Principles or similar methodologies to improve the lab efficiency.
• IT solutions promotion

Education

• Bachelor’s degree in Medical Science/ Information Technology or related subjects.
• Knowledge in Central Laboratory workflow and its corresponding clinical disciplines

Work experience:

• At least 2 years experience in Lab IT or automation support in IVD or related field
• Good understanding of laboratory workflow and dataflow is required
• Working experience in laboratories or in LIS companies can be a bonus

Skills:

• Strong interpersonal skill

• Good presentation skill

• Good negotiation and influencing skill

• Good teamwork

• Project management

• A level of knowledge of process improvement disciplines ( eg. LEAN Methodology ) will be an added advantage.

• Fluency in French and English