Service Project Manager

The Service Project Manager (SPM) owns the execution, profitability, and SLA compliance of telecom network maintenance contracts. You will lead field teams and subcontractors to maximize network availability (RAN, Core, Fiber…etc) for telecom operators.

Key Responsibilities
• SLA & Maintenance: Enforce strict KPIs (MTTR, uptime) across corrective and preventive maintenance workflows.
• Team & Vendor Leadership: Manage large internal field engineering crews and hold third-party sub-contractors accountable to performance and safety standards.
• Financial Management: Control the project budget (OpEx), track costs, optimize spare parts logistics, and mitigate contract penalties.
• Client Governance: Act as the main point of contact for corporate client stakeholders, managing high-level escalations and weekly operational reviews.

Profile Requirements
• Experience: 5+ years in Telecom Managed Services, Field Operations, or Network Maintenance.
• Technical Knowledge: Strong understanding of telecom infrastructure (4G/5G, Fiber, Microwave) and site power systems (DC power, generators).
Methodologies: Proficiency in ITIL (Service Operations) and project frameworks (PMP / PRINCE2) is an optional.