Téléoperatrice

We are looking for motivated and customer-oriented individuals to join our call center team. you will play a key role in delivering excellent service to our clients and customers.

Mission :

• Answering Incoming Calls: Respond to customer inquiries, providing information about products, services, or company policies.
• Issue Resolution: Identify customer issues and provide solutions or escalate to appropriate departments when necessary.
• Record Keeping: Document customer interactions, complaints, and resolutions in the system.
• Ensuring Customer Satisfaction: Maintain a positive and professional attitude while addressing customer concerns to ensure a high level of satisfaction.
• Follow-Up: Follow up with customers to ensure issues have been resolved or feedback has been addressed.
• Team Collaboration: Work closely with other team members and supervisors to improve processes and resolve challenges.
• Quality Assurance: Adhere to company scripts, guidelines, and quality standards to ensure consistent service.

Profile:

• Excellent verbal and written communication skills in French (mandatory).

• Proficiency in English is a plus.

• Patience, empathy, and a positive attitude are essential.

• Ability to handle multiple tasks and work efficiently in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• Excellent communication skills, both verbal and written.

• Previous experience in customer service, retail, or call centers is preferred.