Bank Branch Manager

International Bank is hiring :

Key Responsibilities

Primary Responsibilities

· Ensuring and applying as per People's Democratic Republic of Algeria Laws, Bank of Algeria rules and regulations and Bank policies and procedures.

· Work closely with the General Manager and the Head Office related departments, continually develops an effective and efficient commercial structure for the organization.

· Develops and reviews regularly the Branch policies and procedures manual.

· He ensures that all the commercial teams are well-informed of Branch’s policies, systems and procedures.

Profit Center Management

• Manage the agency’s profit and loss account to optimize financial performance.
• Supervise the quality and compliance of commercial and administrative operations.
• Ensure adherence to relevant banking, legal, tax, and social regulations.
• Provide regular reporting to senior management and produce detailed activity reports.

Commercial Development & Team Leadership

• Translate and implement the sector's strategic objectives within the branch.
• Define and execute a local business development plan.
• Co-ordinate the individual and collective initiatives of employees (consultancy, prospecting, promotions, marketing).
• Identify client needs and promote appropriate banking products and services.
• Manage a portfolio of high-value clients and engage with key local stakeholders.

Client Relations & Risk Management

• Provide technical support to the team, particularly for complex cases.
• Handle potential disputes and client complaints effectively.
• Raise awareness on regulatory changes and lead product training sessions.
• Monitor financial, client-related, legal, and reputational risks, ensuring full compliance with internal procedures and security protocols.

Human Resources Management

• Organize daily branch activities, allocate tasks, and manage scheduling.
• Set and monitor individual and team objectives; provide ongoing performance support.
• Conduct performance reviews (interim and annual) and identify training needs.
• Propose bonuses and take part in promotion decisions in coordination with HR and the branch's top management

Occasional Responsibilities

• Delegate specific responsibilities to his team (e.g., coaching sales staff, market development).
• Supervising cash transfers with the secure cash transport company.
• Maintain regular relations with the authorities, particularly the public security services.

Scope of Responsibilities

• In the branch: carry out all branch activities, with priority given to reception, advice and transactional operations. Manage specialist advisers (individuals, SMEs, ..... ), whether on-site or remotely.

Reporting Line

• Reports to:
  • General Manager
  • Deputy General Manager

Position Context

• Acts as a small business leader (team of 3 to 15 staff), with key responsibilities including:
  • Growing corporate banking activity and profitability
  • Managing liquidity and regulatory risk
  • Deploying digital tools to enhance productivity
  • Leading and supporting team development
• Operates in a hybrid "phygital" environment, combining face-to-face advisory services with digital channels (web, mobile app, social media, remote services).
• Drives performance through complex, high-value projects contributing significantly to the branch's Net Banking Income (NBI).
• Adopts a coaching approach to management, leveraging collaborative digital tools to empower the team.
• Ensures a strong risk and compliance culture, including full adherence to KYC (Know Your Customer) and internal control standards.

Experience

• Minimum of 10 years’ experience in the banking sector required, ideally in commercial roles or management positions.

Key Competencies

Technical Skills

• Team management and leadership
• Sales, negotiation, and customer relationship management
• Accounting and HR management
• Marketing and communications strategies
• Banking, legal, and tax regulations
• Banking products, loans, and real estate financing
• CRM and business performance tools
• Professional working proficiency in English

Soft Skills

• Excellent communication and listening skills

• Team-oriented and collaborative mindset

• Initiative and proactive problem-solving

• Organizational and time management skills

• Customer service orientation

• Perseverance and resilience

• Strategic and operational thinking

• Influence and persuasion

• Versatility and adaptability