Director of operations

About Yassir :

Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.

We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.

Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.

About the Role :

In this role, you will be leading the operations for YASSIR services in your region.

Documentation and creating efficient, scalable systems are your thing. People love working with you because you make everyone’s life easier and you always know the status of projects. You are a very good problem solver with hustle and customer facing skills and can effortlessly switch back and forth between planning & execution.

You must be highly analytical, ROI-focused with a strong track record of driving meaningful growth and engagement, ideally for a direct-to-consumer or B2B service.

The position demands both a keen business sense, strong planning and multi-tasking skills to achieve business objectives. The ideal candidate is a team player who can work in a matrixed country organization, is relentlessly passionate about growing and engaging with partners and customers.

Tasks :

• A mission critical leader in the country, working closely with the Global Head of Operations to guarantee supply and leverage deep analytical insights to deliver high impact results.
• Analytics and data drive everything we do: strategy, decisions and people.
• Design innovative processes to on-board partners, manage utilization and ensure partner satisfaction.
• Oversee a core component of rideshare operations with multiple teams and departments reporting to you.
• Manage operational execution, metrics, and project deliverables across these teams.
• Continuously move metrics in the right direction through process improvement, experimentation, learning, and iteration.
• Set the long-term vision for the rideshare space at Yassir.
• Build the strategy to differentiate from the competition and attract, engage and retain partners.
• Build, develop and lead a team of passionate people
• Advocate passionately for our drivers. Understand their needs, experiences, pain points, and motivation. Treat them as customers and be their voice in the room across all key decisions.
• Quarterback cross-functional efforts that improve the delivery partner experience across product, business development, marketing, policy, legal, and communications.
• Define the hiring needs for your teams and recruit top Ops talent to fill these roles
• Run experiments: we're looking for people who are curious and passionate about solving problems!
• Lead by example and establish a fun, inclusive, and safe work environment.
• Design innovative processes to on-board partners, manage utilization and ensure partner satisfaction.

Team management

• Lead a team, provide technical and professional development and establishing succession planning
• Supervise and oversee the daily operations of the local team
• Overall responsible for the team’s performance in the department

What You'll Need :

• A degree in statistics, commerce or management or any equivalent experience
• A minimum of 8 years’ experience in a managerial position within the operations, logistics field, ideally for a marketplace.
• Passion for Analytics: great analytical thinker with deep data analysis to help design solutions and optimize fleet utilization.
• Hunger to get things done: Super strong project management skills, with a focus on proactively finding practical solutions to problems
• Leader: need to be that person who can take the first step, inspire a room full of people to surpass themselves, and build a loyal community
• Strong Work Ethic
• People Skills: need to be able to build and maintain relationships with a diverse group of people.
• Selling ideas and beliefs is what will make you successful.
• Entrepreneurship: always thinking about the business and owning it!
• Target driven and ability to drive meeting of very aggressive targets
• Strong commercial sense, sharp problem solver and ability to get things done
• Must have outstanding written & verbal communication skills in (local) and French / English
• Demonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlines
• Highly organized, creative and critical thinker
• Organized and obsessive about details
• Hard working, passionate and looking to embrace the challenge
• Thrive in high impact/high profile situations
• Experience abroad or in a multinational is a plus but nor required.

PERKS :

• Ground floor opportunity with the team; shape the strategic direction of the company
• The rare opportunity to change the world around you such that everyone around you is using the product you built. We’re not just another app, we’re infusing social values and reinventing how services are provided
• Sharp, motivated co-workers in a fun office environment

BENEFITS :

• Great compensation and bonuses including stock options.

• Ground floor opportunity with the team; shape the strategic direction of the company

• Sharp, motivated co-workers in a fun office environment.

• Paid company holidays

• Full social coverage