Retail Manager

Position Summary

The Retail Manager is responsible for overseeing retail operations, ensuring that stores deliver exceptional customer experiences, achieve sales targets, and reflect the company’s values.

Key Responsibilities

• Operational Excellence

  • Manage daily retail operations across Vivo Algeria stores, including merchandising, inventory, and after-sales service.

  • Ensure compliance with company policies,

  • Maintain brand standards in store layout, customer service, and product presentation.

• Sales & Market Growth

  • Drive sales performance by implementing local marketing strategies aligned with Vivo’s global vision.

  • Monitor KPIs such as sales revenue, conversion rates, and customer satisfaction.

  • Identify market trends and competitor activities to strengthen Vivo’s retail presence.

• Team Leadership

  • Recruit, train, and develop retail staff to embody Vivo’s values and deliver superior service.

  • Conduct performance evaluations and implement coaching plans.

  • Foster a collaborative, high-performance culture across retail teams.

• Customer Experience

  • Ensure a user-oriented approach in all retail interactions.

  • Resolve escalated customer issues promptly and professionally.

  • Collect and analyze customer feedback to improve service delivery.

• Financial & Reporting

  • Manage store budgets, expenses, and profitability.

  • Prepare regular reports on sales, inventory, and staff performance.

  • Implement cost-control measures while maintaining service quality.

Qualifications

• Bachelor’s degree in Business Administration, Management, Marketing, or related field.

• Minimum 5 years of experience in retail management, preferably in mobile or consumer electronics.

• Strong leadership and communication skills with proven ability to manage diverse teams.

• Track record of achieving sales targets and managing budgets.

• Knowledge of Algerian retail market dynamics and customer behavior.

• Fluent English (written and spoken).

• Must own a car and have a valid driver's license for travel.

Competencies

• Customer orientation and service excellence.

• Analytical thinking and problem-solving.

• Team leadership and people development.

• Financial acumen and business awareness.

• Adaptability and resilience in a fast-paced environment.