Front office Engineer(Telecom Engineer)

Job Role and responsibilities:

 1.Event management: 

-Network nodes alarms monitoring & handling 

-Network nodes alarms 1st level troubleshooting

2.Incident Management:

-Incident Identification, Notification and Status Reporting 

-Incident Resolution Track & Manage 

-Incident Functional Escalation Execution 

-Incident Closing

3. 1st Level Assurance Support:

-Change Execution Authorization to Start & Change Execution Support 

-Change Planned End Time Monitoring 

-Report Data Collection & Preparation 

-Capacity & Performance Investigation Support 

-Change Impacted Resources & Services Monitoring 

-Field Operations Planned Activity Execution Support 

-Field Maintenance Corrective Maintenance Execution Support

4.Access Management:

-Logical Access Control for CRE execution & Major/Critical Incidents
-Ongoing Logical Access Management

5.Learning and Development: 

-Commitment to continuous development, on-the-job training activities, and owner ship
Overall Self Competence Management and Development Plan

Technical Competence :

-In depth knowledge of network resources hardware / software and their characteristics for the Mobile Radio Network along with Network architecture 

-Good knowledge of the network resource topology. 

-Excellent knowledge of Managed Service / NOC Operations Practices 

-Good understanding of incident & event management processes.

-Good Understanding of Change management Processes.

-Create Proper reporting on the activities on the shift" 

Human Competence 

-Be able to work independently with minimum supervision. 

-Be prepared to work on Shift / on-call basis. 

-Flexible and responsive to changing work patterns and demands. 

-Able to work as a member of a team. 

-Open approach to solving problems and dealing with new proposals. 

-A through and methodical approach to work. 

-Must be able to work to tight time scales. 

-High degree of analytical and investigative abilities. 

-Able to work pro-actively with others 

Other: 

-Good communication skills 

-Applying Expertise & Technology 

-Team Work spirit.

-Sense of responsibility.

-Sense of Engagement.

Requirements:

-Ability (Typically morning and night shifts in a NOC environment)  

Education /Certifications

- Master Degree in Electronics Engineering/ Telecommunication Engineering/Computer

- Science/Computer Engineering or equivalent.

Experience :

-Fresh Graduated or with NOC Front Office experience