NOC-Back Office DWDM engineer L2

Desired profile & Job Knowledge:

• Engineering Graduate
• Relevant experience in network operation & maintenance, NOC operations experience will be an added advantage.

Skill & Knowledge:

• Operation-maintenance, troubleshooting & configuration of Nokia device installed in network.
• Have an in-depth understanding of microwave transmission principles and Multi-vendor microwave equipment（Huawei/ZTE/NEC/Ericsson）
• Higher understanding of telecom domain awareness 2G/3G/LTE/5G and technologies of TX, SDH, PDH, MUX, L2 Switch, Huawei Transmission Equipment’s in Network architecture & operations is a must.
• Good Understanding of IP Fundamentals, SDH/DWDM, Routing and Switching and MPLS networks
• Advanced/higher level knowledge of troubleshooting & Configuration experience of the network elements below is must.

Product: ： /ZTE/NEC/Ericsson

Process & Quality:

• Knowledge of various processes used in Network Operations will be added advantage.
• Knowledge and experience of MS Operations Must.

Soft Skills:

• Analytical skills like logical thinking, problem solving & handling assignments are mandatory.
• Excel, report generation, trend and analysis is mandatory.
• Fluency in English Language oral and written communication skills are must.

Responsibilities:

• Experienced on Huawei MW equipment
• Ensures they are active and problem-free
• Determines problems in the network and identifies the nature of the problem. Using early and preventive measures, problems are identified at an early stage and can be settled before becoming severe
• Reports to BO TX Team Leader and/or BO Manager
• Providing support to teams (FM) on site to troubleshooting the fault, Link budget & frequencies discrepancies (Communication with MW design), PL/delay issue following and troubleshooting, RSL cleanup/LOS issues support to Field team, Hardware maintenance and replacement.
• Tracking network troubleshooting of faults from the time of their occurrence till the time of their resolution
• Provide interface to the Customer Care, Network Field Services, Network Optimization & Performance, Vendor, etc.
• Resolution of trouble tickets raised by NOC / Customer / other SLM Teams
• Escalation of complex faults to the next level of support - Care or 3rd Parties, Detailed analysis of TX Performance Data, Daily MW-TX traffic congestion tracker, Weekly MW performance Report, Weekly IPRAN&DWDM performance report, Daily interface utilization report, Weekly DWDM&SDH alarm report
• Liaison with Care for network element upgrade / performing upgrades, Implement solution for MW congestion, Utraffic Update after MW expansions, Customer requirements handling.
• Development of O&M Procedures and implementation / Coordination with Process
• Define & prepare Backup plan, Change Request approval, follow-up & critical operation review / solution review, Change Implementation -Software / configuration + RFC (if required).
• Circuit group management / links creation management and modifications, MW services configuration for optimization like shifting services (re-routing, traffic balancing etc.), IPRAN configuration like L3 VPN, PLA/XPIC configuration for rectification, IPRAN configuration for expansion, DWDM configuration for Datacom expansion, New Enterprise links configuration (MW/IPRAN).
• RCA preparation & problem Management, Fiber Cut- Problem Handling, Microwave Backup shifting upon Fiber Cut, New TX tools (Utraffic, U2520) integration and issue handling before handover to MS.
• Validating and maintaining the Known Error Database (KEDB) for Huawei MW Nodes.
• Identify opportunities for improvement and in helping to evaluate alternative solutions.
• Update and maintain data used for reporting on technical and service capabilities.
• Conducts reviews on Problem and Known Errors that have been identified and actioned to verify that all steps were completed and the objective of the process was achieved.
• Track and report recurring problems or failures and provide associated consequences of problems if there is a business impact to Customer.
• Recommend solutions to address recurring problems or failures.
• Flag all Priority 1 and Priority 2 Incidents that require Root Cause Analysis.
• Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
• Apply approved solutions in line with agreed timeline to implement.
• Provide status report detailing the root cause and procedure for correcting recurring problems and Priority 1 and Priority 2 Incidents in accordance with Customer policies.
• Provide regular updates on high priority problems in timescales agreed with the business.
• Report on Problem Management performance identifying action plans for outstanding problems.
• Capacity monitoring reports as per the WLA definitions
• Guarantee data integrity and reliability as per KPI’s and PI’s definitions
• measure, trace and analysis the live network behavior, coordinate and collaborate with other operators or the engineering department to ensure technical quality
• implement and report all technical key performance indicators and performance indicators across the technical division, ensuring a common approach regarding all technical measures