FO Engineer

Job Summary

The Data Center FO Engineer ensures 24/7 operational stability by monitoring system alarms, responding to incidents, dispatching tasks, and performing night-shift facility patrols. This role acts as the first line of defense for data center uptime, security, and incident resolution.

Key Responsibilities

• 24/7 Monitoring & Incident Response
• Monitor DC facility, ICT equipment, network, cloud platform and applications via tools.
• First responder to alarms/events (hardware failures, environmental alerts, network outages) and escalate per SOPs.
• Execute immediate remediation (e.g., rebooting devices, failover procedures) to minimize downtime.
• Task Dispatch & Tracking
• Assign and track troubleshooting tasks to BO/FM teams using ticketing tools.
• Document actions taken, root causes, and resolutions in incident reports.
• Coordinate with cross-functional teams (Network, Cloud, Facilities) for complex issues.
• Night-Shift Facility Patrols
• Conduct physical inspections of server rooms and DC facility systems.
• Report anomalies (leaks, unusual noises, unauthorized access) to management.
• Operational Compliance
• Follow change management procedures during maintenance windows.

Qualifications

• Education & Experience
• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• 2+ years in NOC/data center operations, with exposure to 24/7 shift work.
• Certifications (Preferred)
• CCNA, CCNP, HCIA, HCIP or Cloud related cert
• Technical Skills
• Basic knowledge of servers, network devices, and DCIM tools.
• Ability to troubleshoot hardware (e.g., disk/NIC replacements) and network connectivity (ping, traceroute).
• Soft Skills
• Alertness and ability to prioritize under pressure.
• Clear communication for shift handovers and incident reports.

Working Conditions

• Rotating shifts (nights/weekends/holidays) with on-site presence.