Back office PS Core Engineer L2

Desired profile & Job Knowledge:

• Engineering Graduate in Telecommunication. Relevant experience in Telecom network operation & maintenance, NOC operations experience is a must
• Good understanding of PS core technologies used in Telecom network is a must
• Higher level Skill/knowledge and operation experience NOKIA PS Core Network Elements is must

Network Skill & Knowledge:

• Operation-maintenance, troubleshooting & configuration knowledge on NOKIA USN(SGSN/MME) , UGW(SGW/PGW) , DNS

• DPI concepts and troubleshooting(L3/L7 rule definition/Differentiated service charging/Header Enrichment)

• Good knowledge in all technologies PS Call flows, CSFB and SRVCC, VoLTE.

• Experience in User Trace analysis , CDR analysis and KPI improvement

• Knowledge in Routing concepts , NFV, Cloud vEPC(vUSN & vUGW)

Product Nokia PS device

Process & Quality:

• Knowledge of various processes used in Network Operations will be added advantage

• Knowledge and experience of MS Operations Must.

Soft Skills:

• Analytical skills like logical thinking, problem solving & handling assignments are mandatory
• Microsoft Excel, report generation, trend and analysis is mandatory
• Fluency in English Language oral and written communication skills are must

Responsibilities:

• Resolution of trouble tickets raised by NOC / Customer / LNOC Teams
• Fault management on all NEs and follow up with support in case of escalated cases
• Node Health Checks
• Analysis of Network performance issues
• Implement network changes as per the CR process
• Support new Network node integrations and Acceptance
• Ensure current license and software versions are suitable for the present network requirement
• Able to verify and execute the plan provided by planning team
• Capacity management and reporting in case of possible breach in capacity
• Liaise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support
• Validating and maintaining the Known Error Database (KEDB) for Datacom Nodes
• Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
  Integration configuration (new links with other nodes, 3rd party, exp. Etc.), New APN/Static IP configure, Package creation as per commercial.
• Complaint handling (Customer, CC, Roaming and internal escalations), Hardware utilization report analysis.
• CN license application, License update, License capacity monitoring and forecast, Customer interface/communication, Weekly Database backup checking, Handle new requirements from Customer, KPI / Network Quality improvement / optimization.
• Weekly Operation Plan, Major Operation review / solution /risk / script verification, Rectification/ precaution check and update iSite, Contingency plan, Topology update, Remote access and Contingency Defense & Drilling.
• Disaster recovery planning & reporting, change operation execution, Spare parts management / update.
• Support customer to do the network security audit / fix the vulnerabilities, Policy compliance / Adhoc requests.
• Support Customer to review the solution from NOKIA /3rd party/Customer, Support roaming team to launch new operators, new feature deployment.