Customer Support and Tech Support

About the Role :

We are building a talent pipeline for Remote Customer/Tech Support Representative. This role is fully remote and requires a proactive, detail-oriented professional who can deliver exceptional customer service while working independently.

The ideal candidate is responsive, solution-driven, and comfortable supporting customers in a fast-paced environment.

Job Type: Full-Time.

Shift : Afternoon/Evening shifts - Algeria time.

Key Responsibilities

• Respond to customer inquiries via email, live chat in a timely manner.

• Provide clear and accurate information about products, services, and policies.

• Resolve customer concerns efficiently while maintaining a professional tone.

• Escalate complex issues to the appropriate internal teams when necessary.

• Document all interactions accurately in the CRM system.

• Follow up with customers to ensure full resolution.

• Maintain high customer satisfaction standards.

• Meet KPIs such as response time, resolution time, and CSAT scores.

Requirements

• Previous experience in customer support, customer service, or similar role

• Excellent written and verbal English communication skills

• Strong problem-solving and conflict-resolution abilities

• Ability to work independently in a remote environment

• Strong time management and organizational skills

• Reliable internet connection and a quiet work environment

• Comfortable using CRM systems and support tools

Preferred Qualifications

• Experience supporting US based customers.

• Familiarity with ticketing systems such as Zendesk, HubSpot, or similar.

• Ability to work flexible hours depending on client needs.

Advantages of Working with Us:

• Enjoy the freedom of working from home or any location.

• Collaborate with an international team and expand your professional network.

• Opportunities for continuous learning and career growth.