Digital Support and Integration Specialist

eTalent Solutions is looking for a

Digital Support and Integration Specialist

The role involves diagnosing, researching, and troubleshooting technical issues related to software, hardware, networking, and web platform maintenance, along with a close follow-up of all ongoing web projects with 3 rd party agency.

Main missions :

• Create and tag audiences.

• Manage user activation, deactivation, and re-onboarding.

• Conduct control checks before final onboarding.

• Approve/reject user registrations.

User Onboarding and Management:

• Execute monthly segmentation.
• Update user information and codification using BOOMI.
• Implement and follow up on database cleaning processes.
• Define and maintain healthy database criteria.

Database Management:

• Generate reports and propose technical enhancements.
• Ensure efficient issue resolution and follow up on Jira/Qbranch tickets.
• Manage multiple support cases and test new technologies.
• Provide timely customer feedback and support for new applications.
• Diagnose and resolve technical issues.

Technical Support Requirements:

• Deliver training on market digital insights, web product details, digital tools, and platform usage.

Requirements:

• Bachelor's degree in computer science, IT, or a related field.
• Expertise in Salesforce systems (Highly recommended)
• Expertise in Web development (Highly recommended)
• Expertise in Web Analytics platforms like Google Analytics, Einstein (Highly recommended)
• Certifications in Microsoft, Linux, or Cisco (preferred).
• Experience in tech support or similar roles.
• Proficiency in Windows, Linux, and Mac OS.
• Strong problem-solving, interpersonal, and communication skills (English, French, Arabic).