Digital Integration Executive - chargé(e) des intégrations digitales

eTalent Solutions is looking for a

Digital Integration Executive

We are seeking a skilled Digital Integration Executive to provide end-user support and ensure seamless digital integration for our customers/ consumers platforms users. The role involves diagnosing, researching, and troubleshooting technical issues related to software, hardware, networking, and web platform maintenance, along with a close follow-up of all ongoing web projects with 3 rd party agency.

Main missions :

- Create and tag audiences.

- Manage user activation, deactivation, and re-onboarding.

- Conduct control checks before final onboarding.

- Approve/reject user registrations.

- User Onboarding and Management:

- Execute monthly segmentation.

- Update user information and codification using BOOMI.

- Implement and follow up on database cleaning processes.

- Define and maintain healthy database criteria.

Database Management:

- Generate reports and propose technical enhancements.

- Ensure efficient issue resolution and follow up on Jira/Qbranch tickets.

- Manage multiple support cases and test new technologies.

- Provide timely customer feedback and support for new applications.

- Diagnose and resolve technical issues.

Technical Support Requirements:

- Deliver training on market digital insights, web product details, digital tools, and platform usage.

Requirements:

- Bachelor's degree in computer science, IT, or a related field.

- Expertise in Salesforce systems (Highly recommended)

- Expertise in Web development (Highly recommended)

- Expertise in Web Analytics platforms like Google Analytics, Einstein (Highly recommended)

- Certifications in Microsoft, Linux, or Cisco (preferred).

- Experience in tech support or similar roles.

- Proficiency in Windows, Linux, and Mac OS.

- Strong problem-solving, interpersonal, and communication skills (English, French, Arabic).

Benefits:

- 8-hour shifts from Sunday to Thursday, with occasional paid on-call weekends

- Medical insurance

- Flexible schedule

- Paid time off