Service Performance Manager

Principal mission :

• Ensuring the monitoring, analyzing & evaluation of the Qos E2E with recommendation and the network performance evaluation at service layers and customers.

Main Tasks :

. Monitor and analyze KPIs for Services (Data) Based on Network performance Part UP&CP & Pilot the QoS at the services architecture level, for different data Services & group of Subscribers.

· Perform audits to Data Services Customer Behavior and analyze an impact on their network performance, Drive performance & Correlation of the network & business

· Participate to Create Superior Customer Experience & Provides Analysis performance across subscriber’s handsets, mobile applications and impact on network areas.

· Predicting and preventing negative impacts on the network & Identifying risks

· NPS (Net Promoter Score) top down + NPS BOTTOM UP Network Analysis with correlation with other NetworK KPIs

· Analyzing traces and protocols to find out root causes of performance issues impacting Services and customers.

· Establish data referential reports dedicated to the performance of the Services and Subscribers at network layers

· Technical Data Mining & Create dashboards analytics with ensuring the reliability and relevance of the data & establish data visualization tools (data modeling, evolutions and dashboards

Profil Require :

• Expertise in GSM, UMTS, CS/PS & EPC interfaces and performances,
• Strong knowledge in 3GPP & IETF protocols (BSSAP, RANAP, ISUP/BICC, GTP, MAP, Diameter, SIP, TCP, UDP, SCTP, IP, HTTP, FTP),
• Networks: LAN, MAN, WAN, Switches and routers configuration,
• BAC+5/Master/ Ingéniorat.
• Good experience in management .