Service Performance Engineer

Principale Tasks :

Monitor and analyze KPIs for Services (Data) Based on Network performance Part UP&CP & Pilot the QoS at the services architecture level, for different data Services & group of Subscribers.
• Perform audits to Data Services Customer Behavior and analyze an impact on their network performance, Drive performance & Correlation of the network & business.
• Participate to Create Superior Customer Experience & Provides Analysis performance across subscriber’s
handsets, mobile applications and impact on network areas.
• Predicting and preventing negative impacts on the network & Identifying risks
• NPS (Net Promoter Score) top down + NPS BOTTOM UP Network Analysis with correlation with other NetworK KPIs.
• Identify and alert the Network causes of problems of B2B, HCV, VIP … groups of customers segments andensure their escalation to the appropriate services & Proactive monitoring (anticipate an actions).
• Analyzing traces and protocols to find out root causes of performance issues impacting Services and customers.
• Generation of daily Services report / alarms with performance analysis and development of new reports & Setting KPI definition (formulas, thresholds) to report on the QoS evaluation of the Services, corporate accounts and Subscriber
• Establish data referential reports dedicated to the performance of the Services and Subscribers at
network layers
Profil require :

• Expertise of the GSM / GPRS & UMTS LTE standard, interfaces and performance indicators Specially relating to probing systems & 5Gknowledge.
• Expertise on protocols interfaces and procedures in the RAN & Core Network Expertise of Architecture .