Cloud Solutions Infrastructure Administrator

Mission générale du poste

• The cloud solutions infrastructure administrator must have strong technical knowledge of cloud platform and cloud solution administration, he must be able to work in a mixed Windows and Linux software environment and manage cloud infrastructure services and solutions. provides technical assistance cloud-based systems and solutions for B2B customers, and resolves operational problems. He will also assist in the deployment of cloud based solution, migration of cloud solutions and platforms, updates and maintenances of cloud platforms

Taches Principales

Install and configure new cloud customer’s solutions
· configure the Windows operating system
· Solve L2 and L3 incidents (bypass or definitive)
· Problem management
· Change management
· Contact and communicate with customers
· Ensure incident escalations to L3 and L4.
· Update incident tickets regularly.
· Elaborate investigation and intervention reports.
· Ensure remote interventions.
· Participate in the improvement of cloud customer’s solutions implementation
· Identify and notify anomalies and non-conformities of cloud customers solutions and cloud platform.
Supervise cloud platforms services.
Participate in the improvement of cloud knowledge base.
Follow-up and participate in updates and maintenances operation ensured by L3 and L4.

Responsible for the evaluation of technical risks and map out mitigation strategies

Develop new specs, documentation and contribute in the development of technical procedures and user support guides

Research new technology advancements and conduct evaluations focused on optimizing and improving the cloud infrastructure configuration, performance, capacity, availability, and operational reliability.

Contraintes du poste/Conditions spécifiques

Ability to solve incident and manage change and problems
· Ability to collaborate with multiple stakeholders internally and externally.
· Good communications skills

Compétences / Exigences du poste

Liées au métier :
Knowledge of cloud technologies and
models (IaaS, PaaS, SaaS)
Windows and linux administration
Network skills (tcp/ip , DNS, VPN, SSH,
RDP)
incident, problem and change management.

Experience in Cloud and virtualization administration

Experience in windows and linux OS administration

technical knowledge of Public and private Cloud: security and performance.

Have knowledge of Hybrid Cloud Computing service market, models, offering types, and architecture concepts including architecture concepts and architecture model IaaS, PAAS, SAAS

Experience with continuous integration, system/application performance measurement, virtualization frameworks such as VMWare, Docker, web infrastructure technologies, clustering, load-balancing and content delivery networks, network engineering and security principles

Experience managing infrastructure projects; cross-functional collaboration

Experience with Agile methodologies and demonstrated ability to operate in this model

Experience working in an agile development environment

Excellent technical knowledge of Public and private Cloud: security, performance, resilience (designing for failure) and availability required to support a public and private cloud first architecture